Frequently Asked Questions (FAQ)

How do I register an account in the Neospin casino?

Registration in Neospin takes a mere minute. First, click on the bright green Sign Up button. Then, fill in an absolutely standard signing-up form. New players need to indicate their full name, gender, residential and email addresses, phone, password, and currency. The next point is important as you must read the casino terms and conditions and agree to them. Finally, spare a couple of seconds to confirm your email. That’s it! Now, you can enjoy all Neospin casino games and bonuses!

What if I forget my password and/or want to change it?

You open the logging-in form and face a problem — you cannot remember your password. Well, no problem! Click on the Forgot your password? link above the Sign In button. Insert your email address, and we’ll send a guide to you. Our support team is also ready to help you if you need more instructions.
In case you decide to change your password, go to the Security tab in your profile. Type your current and new passwords and save the changes.

What do I do if I forget my email address?

A client’s email is used as their nickname and identifier on the Neospin casino site. That’s why it cannot be changed, and accessing your account without it may take a bit longer than in case you cannot remember your password. If you happen to forget the email you have indicated on registration, please, contact our support team. Pass the identity verification, and our managers will help you recover it.

Can I create more than one account?

Every player is allowed to create only one casino account. Two or more accounts cannot be opened for one person, residential or email address, payment system account, etc. Neospin clients must pass verification to meet industry-standard requirements, so violations of this term are detected fast. Unfortunately, your winnings and bonuses may be canceled and your account suspended or closed in this case.

Can I change the preferred currency after signing up?

Yes, you can! The Neospin online casino doesn’t limit the number of currencies you can use. If you decide to change the current option, visit your account, and open the Balance page in the Wallet section. Add the national currencies and cryptos of your choice. Now, you can switch to the required option before depositing in the payment form. Please, note that banking options may vary for different currencies slightly.

What currencies are accepted?

The Neospin casino accepts five national currencies, namely the Australian dollar, the New Zealand dollar, the Canadian dollar, the US dollar, and the euro. More than that, our players can pay and bet with seven popular cryptocurrencies, including Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Tether, and Ripple.

How fast will my deposit be credited to my account?

Start gambling right away! Account replenishment takes almost no time in Neospin.

How long do I wait for a withdrawal?

The most relevant information for different countries and payment methods is displayed in the withdrawal form. In general, most payouts are processed practically instantly, although bank transfers may take up to three banking days. Also, your cash-out request must be approved by the Neospin casino, but this procedure is over within 24 hours usually.

What are the minimum deposit and withdrawal limits?

Neospin players can make deposits of at least €20. The minimum withdrawal is just €30. You can check the payment limits in other currencies on the "Terms and Conditions" page. They are also indicated in the payment forms.

Does Neospin charge any fees for depositing or withdrawing?

Bank transfers may be charged with a 2.5% fee, but most payments are commission-free. Though, players are responsible for the fees imposed by their payment providers and the jurisdictions of their residence.

What are weekly, daily, and monthly withdrawal limits?

Neospin players can withdraw up to €5,000 daily, €10,000 weekly, and €30,000 monthly. You can visit the "Terms and Conditions" page and check the limits in other currencies.

Should I verify my identity for depositing and withdrawing?

According to the Neospin anti-fraud policy, casino clients must pass verification before making a withdrawal. Just go to your profile and upload the required documents to the corresponding fields to do that.

How long does the KYC procedure take?

After you add all the required documents to your profile, our support agents will check them within one business day.

How do I claim bonuses?

To activate a bonus, you need to insert its promo code, if any, in the payment form and deposit at least the minimum required sum. Please note that some promotions are available on the first account replenishment only, while others can be claimed on certain days of the week. Some special offers may have additional nuances, and it is advisable that you check them on the Promotions or "Bonus Termas and Conditions" pages.

What is meant by bonus wagering?

Wagering is a requirement that is mentioned in all bonus terms and conditions. For example, you can get a 100% welcome bonus of up to €6,000 with an x40 wager in Neospin. We’ll set free spins aside to make the case clearer.
So, you can deposit €100 and receive another €100 as bonus cash. You start gambling, and when your total bets reach €100 x 40 = €4,000, your bonus will be wagered. This means you will be able to withdraw the funds associated with the bonus as real money.

What should I do if I can’t wager my bonus?

Please note that a wager may have particular terms and conditions, including different contribution percentages for various game types and certain bet limits. In case some requirement is not met, the playthrough isn’t fulfilled. In case you have studied the terms attached to the bonus and ensured that everything is done, contact our player support.

Are there any personal or exclusive bonuses?

The Neospin online casino provides a load of excellent bonuses and promotions for its players. Loyal clients may receive personal offers and get loot boxes. It’s as easy as ABC to join our loyalty program — sign up and you’re on board!

The game fails to launch or freezes — what do I do?

First of all, don’t panic — your bet, if any, hasn’t disappeared into thin air. The round was played till the end. You can check its outcome in your transaction history. If there is no information, then your bet wasn’t taken at all.
Then, try to do the following actions:

  1. Relaunch the game.
  2. Reload the casino page.
  3. Restart the browser.
  4. Clear the Cache and Cookies.

If nothing helps, contact our 24/7 player support. We will be glad to assist you.

Are there any tools to protect myself from large losses?

Sure! The Neospin casino commits to responsible gambling and provides various personal limitations. Our clients can limit their deposits, bet amounts, session time, and, in particular, losses. If you suppose you need a break from gambling, a cooling-off period is also available.

How well is my personal data protected?

You have nothing to worry about! Neospin clients’ data security is one of our main priorities. We use the required encryption methods and cooperate with reliable software and payment providers.

I still have some questions that weren’t answered here.

No problem! Our customer support service works around the clock specially for you. You can contact us via live chat and email at [email protected] We’ll try to respond to you in less than no time.

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